From first text to finished work.
No surprises, no guesswork. Here’s exactly how a typical project goes, step by step, from the moment you reach out to long after I’ve packed up.
What happens next
- I get back to you quickly to say hi and set up a visit.
- We do an on-site visit, you see samples in your own light, and you name the one thing that would make this job a win for you.
- After the visit, you get one clear, fixed written price.
- Reach out
You call or text
Send a call, a text, or the short form on my site. Just your name, number and one line about the project is plenty.
Call or text 250-815-7077Three-field form - Reach out
I get back to you fast
I reply personally to say hi, ask a couple of questions, and set up a time to visit. [NOAH CONFIRM: typical reply time, e.g. same day]
You deal with me directly - Plan
Your free estimate
Based on what you tell me (and any photos you send), I give you a free estimate: an honest ballpark so you know whether the project fits your plans. An estimate is a guide, not a fixed price.
FreeNo obligation - Plan
We meet in your home
I walk through the space with you, look closely at the surfaces, and bring real colour and sheen samples so you can see them in your own light. This is also where you name the one thing that would make this job a success for you.
Samples in your own lightThe Name It conversation - Plan
Your written, fixed quote
After the visit you get one clear, all-in price for the whole job, in writing, with your Name It item written on it. The quote is free, and the price I quote is the price you pay.
FreeFixedIn writing - Begin
A signed condition report
Before any work begins, we walk through and document the condition of the space together, and we both sign it. Everyone starts on the same page.
Signed by both of us - The work
Careful prep, then the finish
Furniture and floors protected, careful hand prep, quality materials, and two full coats where paint is involved. I keep the site tidy as I go and clean up spotlessly at the end. [NOAH CONFIRM: how you schedule work days and hours]
Hand prepQuality materialsSpotless cleanup - Finish
A documented handover
We walk through the finished work together against the condition report and your Name It item. You get a finish care kit with labelled touch-up paint and care notes.
Walk-throughFinish care kit - After
Guarantee and aftercare
Your work is guaranteed against defects in materials and workmanship (normal wear excluded), with my lifetime commitment to every surface I refinish. Optional Scratch, Chip, and Ding Damage Coverage is available for one flat fee.
Workmanship guaranteeLifetime commitmentOptional coverage
Typical timeline from first visit to start date: [NOAH CONFIRM: lead time, e.g. 1–3 weeks]. Steps 04, 05 and 08 are where the decisions get made, so they’re highlighted.
The Name It Promise
At the visit, you tell me the one thing that matters most to you. I write it down, and it becomes the standard I hold myself to. Read the full promise →
Ready for step one?
Send a text or a few details, and I’ll get back to you fast.